Product feedback today can be found in many places: support or chat systems like Intercom/Zendesk/Front, regular e-mail, your favorite CRM, social media, in online articles or forum comments. All these remarks by users help you understand their (implicit) concerns and needs. It's valuable context that you should capture to inform the product team.
Shipright Catch is a Chrome and Firefox extension that enables you, and any colleague within the company, to store valuable feedback right from your browser at the moment you encounter it.
As a first-time user, we already walk you through the installation and an example on how to use the Shipright Catch browser extension during the onboarding process.
In case you ever decide or need to re-install Shipright Catch, here's how to set it up.
1. Install the extension
2. Click on the Shipright icon and follow the setup steps
Click on the Shipright icon next to your address bar, and follow the instructions. There are two things that the extension will ask of you:
- Your Shipright Team Account: this is the URL (e.g. myteam.shipright.co) where you log in to use Shipright, which you can find in your welcome email. Enter the first part only, without ".shipright.co".
- Your Shipright Login Details. This is the same account you use to login into Shipright. If you don't have a Shipright account yet, ask your team owner to invite you.
3. Share with your team
Shipright Catch is a great way to let your entire team collaborate on gathering feedback. Invite your customer-facing team members like customer success, sales, and support to send over the product feedback they encounter. There's no need for tedious steps to log product feedback anymore, the extension will help them store it within seconds instead of minutes, without interrupting their regular workflow.
4. Start collecting user feedback
This article explains more about how you can use Shipright Catch to improve your workflow, and not loose any valuable user feedback. It also explains where the feedback ends up in Shipright.