This article explains how to use Shipright Catch and make your workflow effective. To read more about installation, read this article.
What can you use Shipright Catch for?
Whenever you, or any colleague, encounters product feedback on a website or tool inside your browser, you can use Shipright Catch to store this feedback.
That can be support and live chat tools like Intercom/Zendesk/Drift/HelpScout/Front, e-mail, your favorite CRM system, social media like Twitter / Facebook, online articles, forum comments, notes from Dropbox Paper, and any other online source.
This feedback can then be categorized and will help the product team to guide product decisions.
Submitting product feedback
Once you encounter product feedback, you just select it and press the Shipright icon next to your address bar.
- Once you encounter feedback, simply highlight it
After you highlighted particular feedback from your Web page, you click the browser extension button. The particular highlighted phrase will then automatically be filled out in the 'feedback' field.
- Add what end-user/customer shared this feedback
You can indicate who provided the feedback in the 'mentioned by' field. This might help to determine how important feedback is later on, especially when you also document meta data of that user. Documenting the end-user/customer will also allow you to contact the right users for follow-up research, and helps close the loop with a set of users when you shipped a requested feature.
- Add a Requests title
This is basically a brief summary of the feedback you captured. If you look at the example above, the overall feedback phrase is stored under the Request: 'Markdown for commenting'.
When logging feedback, you can either create a new Request (request / need / pain point e.g.), or add your feedback to an existing Request in case you feel it's quite similar. With the auto-complete menu for the Request title, we'll suggest you potential relevant Requests to add the selected feedback to when you're typing out an Request title. This way of grouping will help rank the Requests eventually, based on the amount of end-users/customers involved and the amount of feedback gathered.
Within the Shipright app itself, you can further organize and label Requests using Themes. Read more about that right here.
Sidenote: For logged feedback, we'll automatically store the URL you found the feedback on, so anyone can jump back to the source from within the Shipright app as well.