Welcome Captain! 👋 Here's a quick overview to get you started.
There's a couple of things Shipright helps you do:
- Collect feedback directly from your customers and allow them to see what you're planning to resolve via our feedback portal. Here's how to set it up.
- Make it easier to centralize feedback team mates encounter when talking to users/customers (e.g. through support channels, email, and other channels) via our browser extension and Slack integration. While doing that, we keep every internal team member involved in the loop. This is a great win for customer-facing team mates.
- In the end, it all leads up to being able to identify what requests matter most to what customers, with useful context to know why it matters. A critical input for the product and engineering teams, so they can discover new product opportunities, and prioritize effectively.
- By knowing precisely what users complained or requested something, you can follow up with them later to close the loop. A huge win for user satisfaction! 🎉
Make sure read through some of the articles linked up, to get a better understanding of certain parts of the app, and the benefits to everyone in the company.
If you have any questions, feel free to start a chat conversation through the chat bubble on the bottom right, or send an e-mail.