In Shipright, using the 'Status' feature on a Request is a useful way to show what phase a Request is in.
In your overview of Requests, you can filter your Requests on these values by using the 'status' filter.
Status will help you distinguish on Requests that you're still collecting new feedback for (open), are considering to address (under review), taking initiative on (in progress), or that you have fully addressed (completed).
Keeping everyone in the loop
For Customer Success, Support, Sales or other customer-facing team members, this might even help to inform end-users/customers about any progress on feedback they have provided — e.g. when a Request is fully addressed and marked 'completed'. All of the users that provided feedback, can be found under the 'User' section of a Request.
Currently, there are no automated email notifications going out to your customers. You can close the loop with your customers by doing an export of all of the users on a particular request, and use your favorite email service to send out a message. Or, you can inform them one by one. If choosing the latter, and feedback is captured through our browser extension, you can easily jump back to the source/conversation by clicking on the stated in the bottom of a feedback quote.
In future updates, we'll help you:
- Customize status values
- Give you a way to close the loop automatically with your users, but in a way that you will keep control over who you're sending a message to (which is why we temporarily removed the old feature that would let you send out an automated message to every user)