Product feedback today can be found in many places: support or chat systems like Intercom/Zendesk, your favorite CRM, social media, in online articles or forum comments. All these remarks by users help you understand their (implicit) concerns and needs, and is valuable context that you should capture to inform the product team. Shipright Catch is a Chrome and Firefox extension that enables you to store valuable feedback right from your browser, at the moment you encounter it.
Here's how to set it up.
1. Install the extension
2. Click on the Shipright icon and follow the setup steps
Click on the Shipright icon next to your address bar, and follow the instructions. There are two things that the extension will ask of you:
- Your Shipright Team Account: this is the URL (e.g. myteam.shipright.co) where you log in to use Shipright, which you can find in your welcome email. Enter the first part only, without ".shipright.co".
- Your Shipright Login Details. This is the same account you use to login into Shipright. If you don't have a Shipright account yet, ask your team owner to invite you.
Having trouble with the setup steps? We're ready to help you out if needed. Your team doesn't have a Shipright account yet? Shipright Catch is available only for private beta members. Sign up if you want to be invited for the program.
3. Share with your team
Shipright Catch is a great way to let your entire team collaborate on gathering feedback. Ask and invite your customer-facing team members like customer success, sales, and support to send over the product feedback they encounter, so the product team will stay informed. There's no need for tedious steps to log product feedback anymore, the extension will help them store it with ease, without interrupting their regular workflow.
Tip: invite your colleagues from your Shipright account and ask them to install the extension for Chrome or Firefox extension to capture any product feedback they encounter.
4. Start collecting user feedback
This article explains more about how you can use Shipright Catch to improve your workflow, and not loose any valuable user feedback. It also explains where the feedback ends up in Shipright.